All of our business phone system products can be expanded to become a call centre solution. The call centre solution comes with queue monitoring, call recording, and realtime call handling statistics, thus providing a platform that will meet the needs of small operations with a few handsets to very large call centres with hundreds of agents across multiple locations.

Product highlights:

• Multiple incoming queues
• Hot desking
• Fully customizable for multi-level menu setup, selection and multiple queues
• Call monitoring
• Call recording as an option
• User friendly web-based management tools
• Easy to extend across multiple locations
• Extend customer services after hours to home-based agents
• Reduce the number of ISDN/analogue lines
• Flexible call analytics and reporting tools
• Extension status monitoring
• Optional list of incoming calls including caller telephone numbers where available